Frequently Asked Questions
Myshakthi networking portfolio offers a broad range of bandwidth, wide area networking, and remote working options to fit your business needs.
Account Management
How to modify my username or domain?
For security reasons we do not allow customers to modify their username or domain name. If you want to change your domain name, simply delete account by using the 'Control Panel' > 'Cancel / Delete Account' function and set up a new account with the new domain.You do not receive an account activation email!
If you cannot receive the email message with account activation link there could be two common causes:1. You have not entered a valid email address. If this is the case, you'll have to register a new account.
2. Your email provider is blocking our emails or moving it to the spam folder. Please check your filters and ensure that account activation email is not in your spam folder.
How to cancel / delete account?
You can delete your account at any time by using the 'Control Panel' > 'Cancel / Delete Account' function. Warning! All data will be lost if you will decide to delete the account, so it is recommended to download backup for your account by using the 'Control Panel' > 'Backups' feature.Note: If your account was set up before May 2008, there is no such 'Delete Account' feature. If you wish to get rid of an old account, simply do not use your account and it will be automatically removed for inactivity after 30 days.
How many accounts can I have?
Our service is unique - we allow users to have as many accounts as they wish, we do not have any limits!How to transfer website from my current provider to your hosting?
If your website is not using MySQL databases, moving your site is very easy. Simply upload all your files to public_html folder on our server. If you have a PHP based website, check if it has any configuration files, where domain name or path to files can be set. Update these values if needed. If your website is using MySQL, you need to move database here and update configuration files of your scripts too.1. Backup database on old server If your current provider has any MySQL backup tool - use it. Or you can login to phpMyAdmin of your database and click on 'Export' tab. Choose 'Save as file' and select 'gzipped'. Download of of your database backup will start.
2. Creating database on our server Once download is finished you will have file with the name something like yourdatabase.sql.gz. Before you can restore database you need to create a database on our system. Please login to our members' area, enter your control panel and click on MySQL icon. Now choose username, database and password for your database. Now choose username, database and password for your database. Do not forget to write down these details on the paper as you will need them later!
3. Importing database to our server Once you have database created, enter our phpMyAdmin (you will find it from our control panel). Once you are inside phpMyAdmin for your database click on 'Import' tab. Browse to the backup file of your database (yourdatabase.sql.gz for example) and click go. Database restoring procedure will begin - be patient, it can take a lot of time to complete if your backup size is large.
4. Updating configuration files Now, when you have your database restored, you need to open configuration file of your PHP script and update database host, database name, database username and database password values. Use values that you written down on the paper when created new database.