Frequently Asked Questions
I have registered with my own domain, but it is not working
If your have chosen to host your own domain you must first point this domain to our server (update nameservers). Nameservers for your domain must be updated from the company where you have purchased / registered your domain name. They usually have section such as 'DNS Management', 'Update Nameservers' or anything similar. You can find the correct nameservers to use by selecting 'View Account Details' after logging in to your control panel. After you have updated nameservers of your domain, it will start working in 24 - 48 hours. You will see message 'Your website is up and running' after visiting your domain.If you don't have an idea about nameservers and how to update them, please register a new account and choose 'I will choose your free subdomain' option. The subdomain will start working immediately without configuring anything.
How do I point my existing domain to your nameservers?
To point your domain to our services, you need to visit your domain registrar (where you registered the domain) and change the name servers associated with your domain to our name servers and also remove any existing name servers that may be associated with your domain. This is a common process at all domain registrars as it is required anytime anyone changed who hosts their website. For specific help on changing the name servers at your domain registrar, go to their site, login and go to the help section. Search for 'changing name servers' or 'changing DNS servers'.Our nameservers can be found by logging on to our members area, entering the control panel and navigating to 'View Account Details'. After you have updated the nameservers of your domain, it will start working in 24 - 48 hours. You will see the message 'Your website is up and running' after visiting your domain.