Frequently Asked Questions
FTP login failed. What should I do?
First of all, make sure you are using correct FTP details (such as hostname, username and password). To find your FTP details, please log on to members area, select the domain name you want to get FTP information for, and click Go to cPanel. In your control panel, click View Account Details link and look for File Upload Details section. Here you will find full FTP details.Also, if you are using your own domain, please make sure that your domain is already pointing to our server (it usually happens in 24-48 hours after nameserver update). You will see warning message if your domain is not yet resolving to our server. In this case you can use our server IP address as your FTP hostname. IP address can be found on the right tab.
If your domain is already resolving to our server or if you are using our free subdomain and your FTP login still fails, please try to use File Manager from your Control Panel. If login to File Manager also fails, please try to change password by using Change Password tool form control panel. Do not use any special symbols in new password. Also wait about 1 minute after password update and then try to enter File Manager again.
If login to File Manager is fine, but login to FTP fails, that means you have wrongly configured your FTP client, that's because our File Manager works on FTP protocol, so if login to File Manager works fine, FTP must be working too.
How do I upload files to my website?
You must either use FTP (file transfer protocol) client, or upload via our File Manager located in your cPanel area. All files must be uploaded to public_html directory!Also, there must be a file named index.html or index.php inside the public_html directory for site to be working properly. If you accidentally deleted your public_html folder use Fix File Permissions tool from control panel to restore public_html folder.