Frequently Asked Questions
My website is down! Please help.
1. Make sure you already updated nameservers.If you are using your own domain (like yourdomain.com, for example), you need to point the domain to our nameservers. You can find the nameserver details after logging on to your CPanel > View Account Details. For new accounts, you should wait around 24-48 hours for DNS propagation to be completed to ensure your domain works correctly.2. Scheduled maintenance?If we perform any scheduled maintenance on servers, you will see an announcements about this after logging on to members area and navigating to the control panel of domain.
3. Check our forum for news and announcements..If we have any news regarding upcoming our unexpected downtime, we will always post information on our community forums.
4. Maybe it's your internet service provider problem?To check that, please enter your website by using our Proxy Browser which is located on Members Area > CPanel > Domain Tools. If you can access your website by proxy browser, but cannot enter it from your computer, that means the outage is related to your internet service provider. Your should restart your internet connection and clear browser cache.
My domain was suspended for mass mail! Help!
If your account was suspended because of sending mass mail, please contact our help desk.Please give us a valid reason why you have sent mass mail, which is strictly prohibited by our Terms Of Service. Our support team will check your account and unsuspend it.
Can I display my own ads on my website?
Yes, you can show your ads on your website or monetize your traffic in any other way.Is file leeching allowed?
File leeching is strongly prohibited due to the strain it can put on our servers. All files should be reachable from a fully built website, or your account may face susepension. For further details, please see our terms of service.Do you allow custom error pages?
Yes, you can set up your own custom error pages, by using .htaccess file.How do I install Guestbooks, Forums, Blogs
We have a collection of scripts that are already pre-installed on your hosting account. Some of these scripts include: B2Evolution, WordPress, phpBB, Joomla, phpWebsite, SMF. These scripts are ready to be auto-installed in a single click! You can find these scripts within your cPanel > Fantastico Installer.Why do I sometimes see a 'Server is busy' message?
If the server is busy (for example we setup a lot of new accounts at the same time), you may see this message briefly while server load returns to normal levels: The server is too busy at the moment. Please reload this page few seconds later.This message can be noticed on peak times only, and only for active servers (active servers are the servers where we add tons of new accounts every day). This message will permanently disappear as soon we will switch new account setups to another server (usually in few days).