Frequently Asked Questions
How to CHMOD (change permissions) of my files?
The easiest way to CHMOD files is through an FTP client. Log on to your FTP account and select all files/directories you want to change permissions for and right-click the selected files and select File Attributes (in Filezilla) or Properties (in most of other FTP clients) menu. You will see some numbers like 644 or 755 (for example) in the file attributes window. Change these numbers to any value you need (777, for example) and click the OK button to confirm changes.You can also change file permissions by using File Manager which is located in your cPanel.
Search engine friendly (virtual) URLs not working!
We use virtual user home directory paths so you can get errors when trying to setup search engine friendly URLs. If can be fixed very easy. Edit your .htaccess file and one simple line to it:RewriteBase /
Make sure this line is placed before all the other rules (on the first line of .htaccess file). That's it. Now your rewrite rules will be working fine.
Note: if you are installing your script to some subdirectory such as www.yoursite.com/forum/, you have to place RewriteBase /forum line to the .htaccess file which is located in public_html/forum directory.
CMy website shows "Internal Server Error"
There are many different possibilities. And in most cases it is due incorrect .htaccess file configuration.Although this is generally caused by a problem within the script, many times it is caused by incorrect file permissions either on the script itself, or another file or directory used by the script. You should also verify the that the script paths are set correctly.
You should also verify that the scripts were uploaded in the correct mode (ASCII or Binary - check the readme for the scripts to see any special instructions. Normally it is ASCII). Another problem could be permissions of the file or directory. Your script permissions should be 755, or rwxr-xr-x.
How do I fix a '500 Internal Server Error' on my website?
1. Interference with an .htaccess file.If you have implemented .htaccess on your site, it may be interfering with the web page you are trying to load into your browser. Please double check the .htaccess configurations to ensure that it doesn't contain any errors. To confirm whether an misconfiguration .htaccess is the cause of the 500 Internal Server error, either remove or rename the .htaccess file.
2. PHP Coding Timing Out, If your PHP script makes external network connections, the connections may time out. If too many connections are attempted and time out, this will cause the Internal Server Error. To prevent such time outs and errors, we suggest that your relevant php scripts be coded with some timeout rules.
3. Search on Google for your script name + Internal Server Error. For example if you get this error on Wordpress blog - query Google for Wordpress Internal Server Error Fix.
Why I cannot login to website builder?
There could be some causes:1. Make sure you already updated nameservers. If you are using your own domain (like yourdomain.com, for example), you need to point domain to our nameservers to get it working. You can find nameserver details after logging on to your CPanel > View Account Details. You have to wait 24-48 hours after nameservers update before your domain starts working.
2. Make sure you have public_html folder created. If your site is missing public_html folder, you will not be able to use website builder. To restore public_html use Fix File Permissions tool from control panel.
3. Use Internet Explorer or Firefox or Opera browsers. Our website builder has support for these browsers. We do not guarantee that builder will work with other browsers.
4. Universal Fix: Reinstall Website If you unable to login to builder admin area or get errors with invalid license it maybe that some files are missing. To fix it please reinstall website with builder again. First use the Cleanup / Reload Account function - it will delete current installation. You may then install your website again with the website builder. It will upload all missing files and fix common problems.